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For Ferret WiFi, Lite, Pro, Sweeps and Pest models, Ferret files are saved to your smartphone. To view or copy or move Ferret files from your phone:
To use your Ferret camera and view the live video feed you don't need to log in or register.
If you're being asked for a username and password, you could be using the "My Ferret Tools" App that is for product registration to extend your warranty and to save images and video to the cloud.
Please search for "Ferret WiFi" or "Ferret Tools" in your App Store for the camera viewing App.
Try removing the Ferret camera app from your phone and reinstalling it from the App store.
If that doesn't work, please try a different phone to confirm you see the same issue to work out if it's a phone or camera issue then contact [email protected]
Please try placing your phone into Airplane or Flight mode, turn your phone’s WiFi back on (while staying in Airplane mode), restart your Ferret App and Ferret camera, and try the firmware update again. Sometimes it can take 3 or 4 attempts before the update runs successfully.
The Ferret camera app isn’t designed to work on laptops or desktop computers. The app is designed to work on iOS and Android mobile phones and tablets, which are more commonly used on job sites or in the field.
If you have a VPN running on your phone, try switching off your VPN and then try connecting to the Ferret camera again. It that doesn’t work contact our support team by filling in the form below.
That’s all OK. Ferret cameras don’t connect you to the internet or use the internet. Your Ferret just creates a network with your phone.
Ferret cameras connect with WiFi not Bluetooth. Your Ferret doesn’t use your home WiFi or your mobile phone’s data connection.
Just switch on your camera and connect to the WiFi network called “Ferret-WiFi-XXXX” or “Ferret-Plus-XXXX”.
The rear LED on your camera indicates as follows: RED = charging, OFF = fully charged, WHITE = camera ON
Under the Support menu, go to our Resources page. Then choose your Ferret camera to see a list of resources which you can read or download.
For Ferret WiFi, Lite, Pro, Sweeps and Pest models, Ferret files are saved to your smartphone. To view or copy or move Ferret files from your phone:
To use your Ferret camera and view the live video feed you don't need to log in or register.
If you're being asked for a username and password, you could be using the "My Ferret Tools" App that is for product registration to extend your warranty and to save images and video to the cloud.
Please search for "Ferret WiFi" or "Ferret Tools" in your App Store for the camera viewing App.
This may happen on a small number of Android phones. With an iPhone or different Android phone, which can see the Ferret SSID, in the Ferret App, go to the Settings screen and run the firmware update.
Please contact the Ferret Tools support team for the full update process. Just go to the Support page or email us directly at [email protected].
Please try placing your phone into Airplane or Flight mode, turn your phone’s WiFi back on (while staying in Airplane mode), restart your Ferret App and Ferret camera, and try the firmware update again. Sometimes it can take 3 or 4 attempts before the update runs successfully.
Some Androids don’t understand why you want to connect to a WiFi network without Internet. If a warning alert is displayed, check the box to not ask/show again and click OK/Yes.
The Ferret camera app isn’t designed to work on laptops or desktop computers. The app is designed to work on iOS and Android mobile phones and tablets, which are more commonly used on job sites or in the field.
If you have a VPN running on your phone, try switching off your VPN and then try connecting to the Ferret camera again. It that doesn’t work contact our support team by filling in the form below.
That’s all OK. Ferret cameras don’t connect you to the internet or use the internet. Your Ferret just creates a network with your phone.
Ferret cameras connect with WiFi not Bluetooth. Your Ferret doesn’t use your home WiFi or your mobile phone’s data connection.
Just switch on your camera and connect to the WiFi network called “Ferret-WiFi-XXXX” or “Ferret-Plus-XXXX”.
The rear LED on your camera indicates as follows: RED = charging, OFF = fully charged, WHITE = camera ON
Under the Support menu, go to our Resources page. Then choose your Ferret camera to see a list of resources which you can read or download.
Can’t find your question in our FAQ?
Get in touch with our friendly support team.
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