HOW CAN WE HELP?

Select your smartphone operating system to view the related FAQs

To use your Ferret camera and view the live video feed you don't need to log in or register.

If you're being asked for a username and password, you could be using the "My Ferret Tools" App that is for product registration to extend your warranty and to save images and video to the cloud.

Please search for "Ferret WiFi" or "Ferret Tools" in your App Store for the camera viewing App.

Try removing the Ferret camera app from your phone and reinstalling it from the App store.

If that doesn't work, please try a different phone to confirm you see the same issue to work out if it's a phone or camera issue then contact [email protected]

Please try placing your phone into Airplane or Flight mode, turn your phone’s WiFi back on (while staying in Airplane mode), restart your Ferret App and Ferret camera, and try the firmware update again. Sometimes it can take 3 or 4 attempts before the update runs successfully.

To use your Ferret camera and view the live video feed you don't need to log in or register.

If you're being asked for a username and password, you could be using the "My Ferret Tools" App that is for product registration to extend your warranty and to save images and video to the cloud.

Please search for "Ferret WiFi" or "Ferret Tools" in your App Store for the camera viewing App.

This may happen on a small number of Android phones. With an iPhone or different Android phone, which can see the Ferret SSID, in the Ferret App, go to the Settings screen and run the firmware update.

Please contact the Ferret Tools support team for the full update process. Just go to the Support page or email us directly at [email protected]

Please try placing your phone into Airplane or Flight mode, turn your phone’s WiFi back on (while staying in Airplane mode), restart your Ferret App and Ferret camera, and try the firmware update again. Sometimes it can take 3 or 4 attempts before the update runs successfully.

Some Androids don’t understand why you want to connect to a WiFi network without Internet. If a warning alert is displayed, check the box to not ask/show again and click OK/Yes.

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