The issue is generally caused by Android and iOS updates. In most cases, a firmware update will fix this issue and for this you'll need a device with Android or an older iOS version.

Firmware update process:

With your older iOS or Android device, ensure you have the latest Ferret camera app from the app store.

Open the Ferret App and ensure there is live video from the Ferret camera which shows a successful link.

On the Ferret App tap the Settings button followed by the Firmware Update button 

Follow the update steps until the firmware update has been completed. 

After the firmware has updated, switch the Ferret camera off and back on.

If there is still a problem, please contact Ferret Tools support at support@ferrettools.com

Try removing the Ferret camera app from your phone and reinstalling it from the App store.

If that doesn't work, please try a different phone to confirm you see the same issue to work out if it's a phone or camera issue then contact support@ferrettools.com

If you have a VPN running on your phone, try switching off your VPN and then try connecting to the Ferret camera again. It that doesn’t work contact our support team via support@ferrettools.com

Please try placing your phone into Airplane or Flight mode, turn your phone’s WiFi back on (while staying in Airplane mode), restart your Ferret App and Ferret camera, and try the firmware update again. Sometimes it can take 3 or 4 attempts before the update runs successfully.

Some Androids don’t understand why you want to connect to a WiFi network without Internet. If a warning alert is displayed, check the box to not ask/show again and click OK/Yes.

That’s all OK. Ferret cameras don’t connect you to the internet or use the internet. Your Ferret creates a WiFi network between the Ferret camera and your phone.

1. Connect your phone to your computer with a data capable USB cable. Note the USB A to USB C cable supplied with the Ferret WiFi,  Lite, Pro, Sweeps and Pest models is for charging only and is not data capable.
2. Open the finder / explorer app on your computer(as shown in the example below).
3. Find the Ferret folders on your phone.
4. Move, copy or delete the files as required.

The Ferret Plus model has 2 possible memory storage locations – the smartphone (as with the other models) and the on board memory. To move, copy or delete Ferret files from saved to the smartphone, follow the instructions above. If you have set your Ferret Plus to record to “on board memory” or “BOTH” in the camera app Settings, to move, copy or delete Ferret files from the Ferret Plus:

1. Connect your Ferret Plus camera to your computer using the USB A to USB C cable supplied with your kit.
2. Switch on your Ferret Plus camera.
3. A finder or explorer window will open for your Ferret camera and 2 folders will be available – PHOTO and VIDEO
4. Click into each folder to see a list of files saved to the Ferret Plus on board memory(as shown below).
5. Move, copy or delete the files as required.

The Ferret camera app isn’t designed to work on laptops or desktop computers. The app is designed to work on iOS and Android mobile phones and tablets, which are more commonly used on job sites or in the field.

Ferret cameras connect with WiFi not Bluetooth. Your Ferret doesn’t use your home WiFi or your mobile phone’s data connection.

Just switch on your camera and connect to the WiFi network called “Ferret-WiFi-XXXX” or “Ferret-Plus-XXXX”.

The rear LED on your camera indicates as follows: RED = charging, OFF = fully charged, WHITE = camera ON

Go to our Resources page then choose your language and Ferret product to see a list of resources which you can read or download.